Appointment & Booking

Appointment are recommended to ensure your preferred service, provider, and time. Certain services may require a consultation, deposit, or valid card on file to secure your appointment.

Cancellation & Rescheduling

We understand that plans can change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations may be subject to a cancellation fee based on the service reserved.

No-Shows

Guests who do not arrive for a scheduled appointment without prior notice may be charged a no-show fee and may be required to prepay or leave a deposit for future appointments.

Late Arrivals

Please arrive on time for your appointment. if you arrive late, your service may need to be shortened or rescheduled to avoid delaying the next guest. The full scheduled service fee may still apply.

Deposits & Payments

Some appointments, packages, and specialty treatments may require a deposit or prepayment. Deposits are applied toward the scheduled service and are subject to our cancellation policy.

Packages, Memberships & Gift Certificates

Packages, memberships, promotions, and gift certificates are subject to their individual terms and conditions. They have no cash value and may not be combined with other offers unless otherwise stated.

Refunds

Services already performed are non- refundable. Retail product returns are subject to Eden Med Spa's return policy and product condition requirements.

Medical & Aesthetic Services

Some medical and aesthetic treatments require consultation and provider approval. Treatment recommendations may be modified or declined based on individual health history, treatment suitability, and provider assessment. Individual results may vary.

Questions?

If you have any questions about your appointment or our policies, please call us at 239-359-6413.